Keeping watch

I received this letter from another company who I have personally seen their work. They are one of the few companies that I know do consistantly good work and follow up with inspections. My comment is posted at the end.

"Nice Blog, Where do you find the time to write all of this stuff down. Airplanes? As we all know there are Horror Stories around every 90 degree turn. In fact I was just looking at pictures of a job we have done for 15 years and there is a section of duct that looked horrible. As my supervisor (who took the picture) and the foreman that has been doing the job sat in front of me and tried to wiggle out of responsibility for it all I could do is wonder, What's around the next 90 degree turn. Consequently, the (2) gentlemen will be getting a late start on the long Labor Day Weekend as they labor to remove about 15' of stalagmites off of a piece of grease duct no one knew existed until this very moment. If my note seems to be dripping with sarcasm so be it. We are actually supervising, taking pictures and going back to re-do poor work. I wonder what is happening on some of the other jobs out there." - ****

You are one of the companies on my short list that do consistent good thorough work. Been there, done that with some really pissed off crew persons over the holidays or on their days off in the distant past. Since we are looking at every single job - they always get caught(and terminated after redoing the job). It is getting very infrequent as everyone is aware of how serious I am. The more you look and enforce, the less you will be finding a year from now as you crews realize that you mean business and will hold them responsible. Quality starts at the top and takes diligence and hard work(and good technology now days. Redo's are now on the cleanups as a skipped area will cost them their job and it simply does not happen anymore. Others are on systems that were not on the work order or were on there and they did not read the Work order until the end of the job and had to mark it a WIP(Work in progress). The only way for a crew chief not to lose their job when they did not get the job clean that night is to mark it a WIP. That way, we can go back and finish it right away within a day or so. All jobs are marked either JOB COMPLETE or WIP. There are no other choices. There is also no option for inaccesable ductwork that was not cleaned as the crews are required to install access at ALL jobs where needed and clean the ENTIRE system. We have permissions at the bid level for needed access or we will not do the job. It is in our specification sheet that they are handed plus it is pointed out to the customer what their responsibilities are and that they are automatically authorizing us to install any and all needed access at THEIR EXPENSE if they hire us!! I will NOT have a grease fire or ripped off job on my watch!!! Good job ******** I wish there were more companies like yours out there. -Don