This letter is from the same person as a previous post(see Excuses.....) on why they could not get the systems cleaned. Some of the pictures this person is referring were actually from the "Hidden" areas and all of those sections are now clean. Some others were from looking down from the roof like they state. This system was done by an east coast IKECA member who has removed all of this "Old" grease that this company stated could not be removed. The entire system is now cleaned down to the bare metal. As requested by several persons, I will start posting pictures for all as I have lots of them (Over 800,000) of restaurant exhaust systems all over the country. As always, I will not name where they are from as we keep all of that information confidential.
From: "**********@******.com" <*************@******.com>
To: ************@********.com
Sent: Thursday, August 14, 2008 12:03:03 PM
Subject: Re: #**** hood clean schedule
******,
Perhaps you are unaware that we were replaced at the ***** ****** location WITHOUT any notification. While discussing this with ****** *******, I was informed that ****** is looking for a company to replace our services. Evidently, there were pictures taken using a snake camera at some locations showing grease build up. I went to great lenghts to try to explain to ****** ******* that these pictures are of areas that are not accesible to be cleaned. We can not even see these areas from the top or the bottom of the hoods much less be able to clean them. ******* is convinced that he can find a company to clean the entire duct system, even in the areas that can not be seen without the use of a snake camera. He sent me pictures from another company to prove this, but the pictures sent were those taken of areas that can bee seen from the roof, not from the areas that are hidden like the ones that were taken from your locations.
We take a lot of pride in providing the best service available and have hundreds of customers that in fact feel this way. Since we can not meet ******* expectations, we will no longer be providing services to your locations.
I appreciate your cooperation in the scheduling of locations in the past and wish you success in finding a company that can provide better service than we were able to.
***** ******
****** ******* ******, ***.
Originally published August 15, 2008 on Tales of the Greaser.